OriBlueSupport

Securebase’s online customer support portal, designed to make reporting and managing security system faults quicker and easier.

Customers can log support calls directly into Securebase’s call management system without having to telephone the office. Because the portal identifies the customer’s sites and installed systems, they can select the specific system requiring attention and provide details of the problem directly.

Benefits

• Faster reporting – customers can log a support call without a lengthy telephone conversation.
• Accurate system identification – the call is logged against the correct site and security system.
• Direct integration – the request goes straight into Securebase’s call logging system for action by the support team.
• Support history – customers can view a record of their previous and current support calls.
• Better communication – both Securebase and the customer have a clear record of what was reported and when.